FREQUENTLY ASKED QUESTIONS

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WHAT IS YOUR EXCHANGE POLICY?

We accept exchanges or can issue store credit within 14 days of purchase if an item is unworn with tags on. You can read our full exchange policy HERE.

DO YOU OFFER GIFT CARDS?

Yes--For a physical gift card, you can come into our shop in Carrboro, NC. To purchase a digital gift card, please contact us.

WHEN WILL MY ORDER SHIP?

Your order will ship in 1-3 business days after you place it, and you will receive an email when your order ships.

CAN I BRING MY USED CLOTHES FOR RESALE?

Yes. We have a resale rack called the Loop Restyle Project. You can read more about it here.

HOW DO I REFILL MY VESSEL CANDLE?

There are two ways to refill your Vessel Candle Studio candles: You can bring your empty vessel to our shop in Carrboro, NC to trade-in for a new base, or you can order a refill kit to pour your own refill at home.

ARE YOU HIRING?

While we are not currently hiring, we would be happy for you to submit your resume on this form. We will take a look next time we are planning to grow our team.